Please note that to the extent permitted by applicable law, all purchases are non-refundable and/or non-exchangeable unless otherwise stated herein or required by applicable law.
1. MONEY-BACK GUARANTEE RULES In addition to refund rights available under applicable laws, if you purchased directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided all of the following conditions are met.
You must contact us at support@ask4o.com within 30 days of your initial purchase and before the end of your subscription period.
You should have adhered to the plan for at least 14 days, and your refund request should include supporting materials to demonstrate your compliance. Specifically, please provide us with a screen video or screenshots of your workout plan history, indicating your progress.
We will review your application and notify you (by email) whether your application is approved.
IMPORTANT STATEMENT Please note that only fulfilling all the above requirements will allow you to receive a full voluntary refund under the “Money-back guarantee.” For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you would be charged, that the trial would be converted into a subscription, that the subscription would automatically renew, or that the services would be paid, etc.).
2. GENERAL REFUND RULES Generally, suppose you do not meet the conditions set out above. In that case, the fees you have paid are non-refundable and non-exchangeable unless otherwise stated herein or required by applicable law.
Note for residents of US states. If you reside in California and cancel the purchase at any time before midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for EU residents: If you are an EU user, you have 14 days to withdraw from a contract without giving any reason and without incurring any costs.
The cancellation period expires 14 days after you purchase the Service. If you have benefited from a free trial, it expires 14 days from the beginning of your free trial. Subject to the above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by e-mail at support@ask4o.com. You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event, not later than 14 days from the day we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; otherwise, you will not incur any fees due to such reimbursement.
If you have been presented with, and you have provided your prior express consent to begin the performance during the right of the withdrawal period and acknowledgment that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund for digital content. You will only be eligible for a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgment on a durable medium.
How to request a refund. If you are eligible for a refund, as outlined herein or required by applicable law, and would like to order one, please follow the instructions below:
Google Play Store or Website Purchases: If you purchased a subscription or enabled a free trial using your Google Play Store account or directly through our website, please contact our support team at support@ask4o.com